Good Customers Helping Transport America’s Truck Drivers
It goes without saying that customers are valuable to all companies, but that’s especially true at Transport America. How can having particularly good customers help truck drivers achieve success? It’s easy, according to Transport America’s Vice President and General Manager of the Solo Division, Greg Handwerk.
Firstly, how do you define a “good customer?” According to Mr. Handwerk, these customers have limited bid activity, provide consistent load volumes throughout the year, have efficient freight characteristics and, most importantly, treat Transport America drivers with respect.
Truck drivers benefit from this type of customer in a number of ways. These customers provide quick and efficient loading and unloading times, sufficient transit times for each load and allow Transport America drivers to occasionally take a break on their property. In return, Transport America truck drivers are more satisfied drivers and provide even better service to the customer. In addition, these truck drivers will share their experience with friends and family and encourage others to think about the trucking business as a career.
Certainly, not all trucking services are alike – there is truckload, less-than-truckload, expedited and additional services to fit the needs of customers. Regardless, a good customer is defined the same way across all services. Drivers want to be safe, efficient, treated well and appreciated for the difficult work they perform.
Finally, there’s always room for improvements for both truck drivers and customers. The best way for a driver to help a customer is for them to make recommendations when they see opportunity for improvement and vice versa.
Customers are extremely important and are highly appreciated at Transport America. At the same time, truck drivers are the backbone of Transport America. When working together, these two important components can produce fantastic results.